Warranty
Sub-Zero, Wolf & Viking specialists in Sands Point
Every repair Gold Coast Appliance Repair completes in Sands Point and across Nassau County is backed by a 1-Year Parts & Labor Warranty. That covers both sides of the job: the genuine OEM part we install and the labor we performed to install it. If the same fault returns within the warranty period under normal use, we come back and put it right — there is no second diagnostic fee for warranty work on a repair we did.
- Rating
- 4.9★
- Response
- Same-day
- Warranty
- 1-Year
- Focus
- Sub-Zero · Wolf
What the warranty covers. The specific part we supplied and fitted, and the workmanship of that repair, for one year from the date of the completed service. If that part fails, or if the repair itself did not hold, the return visit, the replacement part and the labor are ours. We keep the service record, so you do not need to produce paperwork to make a claim — the appliance, the address and the date are enough.
What it does not cover. A new and unrelated fault elsewhere in the appliance; damage from misuse, flooding or a power surge; parts that were already failing and that you chose not to have replaced at the time; and any work performed on the appliance by someone else after our visit. Those are the same limits set out on our terms page, and we will say plainly on site which category a problem falls into rather than leaving it ambiguous.
Before the warranty ever comes into it, the price does. The diagnostic / service call is $95, and it is credited toward the repair if you go ahead. You receive a firm, itemized quote before any work begins, so the figure you approve is the figure you pay. We would rather lose a job at the quote stage than surprise you at the end of one.
We are an independent specialist — not a manufacturer-authorized center and not affiliated with Sub-Zero, Wolf, Viking, Thermador or any other brand. That is precisely why we use genuine OEM parts and stand behind the work ourselves: our warranty is the one that matters to you, and it is backed by our own 100% satisfaction guarantee. To ask about existing warranty work, or to book a repair, call (914) 483-3420.
Answers
Frequently asked questions
How long is the warranty on a repair?
One year on both parts and labor — a 1-Year Parts & Labor Warranty — running from the date the repair is completed. It applies to the part we supplied and the work we did on it, under normal household use.
Do I pay another service call for warranty work?
No. If the repair we performed fails within the warranty period, the return visit is at no charge. The $95 diagnostic only applies to a new, unrelated fault.
Do I need a receipt to claim?
No. We hold the service record for the appliance and the address, so a phone call to (914) 483-3420 with the address is enough for us to find the job.
Does the warranty cover a different part that fails later?
Not automatically — the warranty covers the part we installed and that repair. A genuinely separate failure is a new repair, and we will tell you on site which it is rather than leave it vague. If a second fault was visible at the first visit, it would have been on your quote.
Are OEM parts used on every repair?
Yes. We install genuine OEM parts for Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch and the other premium brands we service, which is what makes a one-year parts warranty worth giving.
4.9★ · Sands Point & Nassau County
Need a built-in appliance repaired?
Call (914) 483-3420 for same-day service in Sands Point.