Question 1

How do I schedule an appointment?

Accepted Answer

Scheduling is easy – you can call us directly during business hours to speak with a knowledgeable team member, or use our online booking system available 24/7. When scheduling, it helps to know your appliance brand, model (if available), and a brief description of the issue. This allows us to assign the right technician and ensure they bring appropriate parts. We offer morning and afternoon appointment windows and call when the technician is en route so you're not left waiting. Most customers can be scheduled within 1-2 business days, with same-day service often available.

Question 2

What is your repair process?

Accepted Answer

Our repair process begins with thorough diagnosis. The technician examines your appliance, uses diagnostic tools to identify issues, and explains what they find in plain language. Before any repair work begins, you receive a detailed estimate covering parts, labor, and any applicable fees. Work only proceeds with your approval. During the repair, we use proper techniques and genuine parts. After completion, we test the appliance thoroughly to verify proper operation. Finally, we clean up our work area and explain any maintenance tips relevant to your repair. The entire process typically takes 1-3 hours for standard repairs.

Question 3

Are your technicians certified?

Accepted Answer

Yes, every technician on our team holds current factory certifications from the brands we service. But certification is just the beginning – our technicians also have 10-25 years of hands-on experience with luxury appliances. They complete annual recertification programs to stay current with new models and technologies. Additionally, all technicians are background-checked, insured, and undergo regular training on customer service best practices. When a technician arrives at your home, you can be confident they have the skills and professionalism to handle your repair.

Question 4

Do you use genuine parts?

Accepted Answer

Absolutely. We use only genuine OEM OEM (Original Equipment Manufacturer) parts for all repairs. While aftermarket parts may cost less initially, they often fail sooner and can void your manufacturer warranty. Genuine parts are designed specifically for your appliance, ensuring proper fit, function, and longevity. We maintain relationships with authorized parts distributors to access components quickly. For common repairs, we often have parts in stock. Specialized parts typically arrive within 1-3 business days through expedited shipping.

Question 5

Do True Residential repairs void my warranty?

Accepted Answer

Using genuine OEM parts helps maintain your warranty status. We recommend checking your specific warranty terms. We're happy to discuss your options during the service call.

Question 6

Are you authorized to repair True Residential appliances?

Accepted Answer

We are an independent repair service specializing in True Residential and other luxury brands. Our technicians are experienced and use genuine True Residential parts for all repairs.

Question 7

Should I repair or replace my old refrigerator?

Accepted Answer

This depends on the age, condition, and repair cost. As a general rule, if the repair costs more than 50% of replacement and the refrigerator is past its average lifespan, replacement might be more economical. We'll give you an honest assessment.

Question 8

My refrigerator is making unusual noises. What could it be?

Accepted Answer

Unusual refrigerator noises can indicate several issues including motor problems, loose components, or worn parts. It's best to have a technician diagnose the cause before it becomes a larger problem.

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