Terms of Service
Last updated: January 2025
Service Agreement
By scheduling a service appointment with Sub-Zero Repair Sands Point, you agree to these terms and conditions. We provide appliance repair services for residential and commercial customers in Sands Point and the surrounding Long Island area.
Service Call Fee
A service call fee of $95 applies to all appointments. This fee covers the diagnostic visit and is waived when you proceed with the repair. If you decline the repair, the service call fee is due at the time of service.
Warranty
All repairs performed by Sub-Zero Repair Sands Point include a 90-Day Parts & Labor Warranty. This warranty covers both parts and labor for the specific repair performed. The warranty does not cover unrelated issues or damage caused by misuse, neglect, or acts of nature.
Parts and Materials
We use genuine OEM (Original Equipment Manufacturer) parts whenever possible to ensure the quality and longevity of repairs. In some cases, high-quality aftermarket parts may be used with your approval. All parts used are covered under our warranty.
Cancellation Policy
We request at least 24 hours notice for appointment cancellations or rescheduling. Same-day cancellations may be subject to a cancellation fee. Please contact us as soon as possible if you need to change your appointment.
Payment Terms
Payment is due upon completion of service. We accept cash, checks, and major credit cards (Visa, MasterCard, American Express, Discover). For repairs requiring parts to be ordered, a deposit may be required before ordering.
Estimates
All repair estimates are provided after diagnosis and are valid for 30 days. If additional issues are discovered during the repair, we will contact you for approval before proceeding with additional work.
Liability
Sub-Zero Repair Sands Point is fully licensed and insured. Our liability is limited to the cost of the repair performed. We are not responsible for pre-existing conditions, issues unrelated to our repair work, or damage caused by factors beyond our control.
Brand Disclaimer
We are an independent appliance repair service and are not affiliated with, endorsed by, or sponsored by Sub-Zero, Wolf, Cove, or any other manufacturer. All brand names, logos, and trademarks mentioned are the property of their respective owners and are used for identification purposes only.
Contact
For questions about these terms, please contact us at (914) 483-3420.